Support and Partnership
quality service
World-Class Support Every Step of the Way
Great software without great support won’t get you far. That’s why we go beyond standard customer service to build real partnerships with our clients. We take the time to understand your operations, identify the challenges you’re trying to solve, and provide the guidance and resources you need to succeed.
No matter which support tier you choose, you’ll get the same high level of customer support: expert guidance, proactive communication, and quick implementations for early ROI. The difference lies in technical complexity. Our Enterprise tier is for organizations with more robust IT needs, like API services, SSO integration, and sandbox environments for testing and development.
Standard
Best for small or mid-sized teams focused on steady company growth:
The best choice for teams who want the highest level of customer service but don’t need in-depth IT support.
Enterprise
Best for large or fast-growing teams with complex technical requirements:
Ideal for teams that need deeper IT support for technical or more complex system configurations.
Our Support Services
|
Standard |
In-house support services you’ll receive as a valued Frontline client: |
|---|---|
|
Account Specialist |
A dedicated point of contact who understands your account and provides personalized support. |
|
Quarterly Business Reviews |
Regular check-ins to assess performance, review goals, and align priorities. |
|
Refresher Trainings |
Ongoing training sessions to reinforce best practices and onboard new users. |
|
Knowledge Base |
Access to product documentation, how-to guides, and FAQs. |
|
Enterprise |
Everything included with our Standard tier, plus: |
|
Extended Backups |
Extended backups for your data within the system. |
|
Single Sign On |
Simplified user access through integration with your existing identity provider. |
|
Permanent Sandbox Site |
A separate testing environment for training, configuration, and experimentation without affecting live data. |
|
API and Support Services |
Technical assistance and documentation to help you integrate with other systems via our API. |
Implementation Steps
“The Frontline support team is exceptionally responsive and knowledgeable, assisting whenever needed. Over the last 3 years, we have made numerous changes to our system, and they have always been very responsive to our requests.”
Dennis Cranfill
EHS Manager, Nippon Chemical Texas Incorporated
Book a Demo
Book a personalized demo with our team to learn how EHS software from Frontline Data Solutions can help you simplify safety, reduce risk, and protect frontline workers.
