Support services
Hit the ground running with our comprehensive support services.
Essential | Standard | Premium |
Implementation | |||
User Import | ✓ | ✓ | ✓ |
Personalized Project Timeline | ✓ | ✓ | ✓ |
Implementation Training for Admin Users | Video Training | Live Instructor | Live Instructor |
Administrators Trained | 2 | 4 | 6 |
Technical Support | |||
Support Ticketing Portal | ✓ | ✓ | ✓ |
User Administrator Support | 2 | 4 | 6 |
Phone Support | 8 hrs x 5 Days | 8 hrs x 5 days + 24/7 emergency number |
Customer Success | |||
Quarterly Customer Success Check-In | ✓ | ✓ | ✓ |
Annual Refresher Training | 1 | 1 | 2 |
New Feature Walkthroughs | ✓ |
APIs & Engineering Services | |||
High Availability 24/7/365 Hosting | ✓ | ✓ | ✓ |
Continuous and Periodic Backups | ✓ | ✓ | ✓ |
SSO Integration | ✓ | ✓ | |
API Access | ✓ | ✓ | |
Personalized API Support | ✓ |
Dedicated Onboarding Specialist | 60 days | 90 days | 180 days |
New Administrator Training | Quoted Separately | Quoted Separately | ✓ |
Custom Forms Built by Admin Users | Unlimited | Unlimited | Unlimited |
Custom Forms Built by Frontline Support Personnel | 2 forms | 4 forms | |
Custom Configurations by Frontline Support Personnel | ✓ | ||
Custom Features & Custom Integrations | Quoted Separately |