Customer Testimonials
Frontline Data
Solutions has not lost a single customer since it opened for business in 1999,
and is proud to claim that all its customers have an overall positive comment
about its products and services! The following testimonials from large multinational
companies such as Total Petrochemicals, Occidental Petroleum, W. R. Grace
and Arkema speak for themselves!
Contact us if you would like to
speak directly with our customers about our products and services, or get more
details on testimonials provided below.
We can also provide you
contact information for our recently acquired customers Merisol, Plug Power,
Ineos Phenol, ATC Associates and Nalco Chemical, and you can get their feedback on
our implementation services.
Click
here to
view a critique of TrainingMine by Brandon Hall Research, a leading
independent e-learning research company.
"Frontline's LMS is as an extremely economical alternative to previously
explored solutions. I have worked directly with Frontline and know firsthand the
automation and efficiencies their solutions can offer, as well as the
outstanding personal service this company delivers."
“TrainingMine
was one of the effective practices identified by the Corporate auditors during
this week's assessment for our ***** Operations."
"Our company has been using TrainingMine for over five years, currently handling about 20,000 records a month for about 10,000 employees worldwide, for a total of 1 million live records so far. The system's incredible flexibility, stability, and complexity assure us that our training tracking is being handled efficiently. The Frontline staff has provided excellent and responsive customer service, and has been willing to quickly implement enhancements we request. They also went overseas to train our international users, as well as our US operations locations. We’ve been really satisfied with Frontline’s system and customer service and highly recommend them for your training needs."
“The facility’s web-based safety training
and tracking system, as well as the use and implementation of the system is
exceptional. During the audit, auditors did not identify any findings regarding
H&S training related to the web-based training. This is an extraordinary
accomplishment based on the number of employees requiring training and the
number of training classes that are required. The management has emphasized and
enforced accountability through use of the training system at the plant.”
“Our ******* was the first site to use TrainingMine in May 2001. Within 4 months
all facilities were using the new system. By December 2001 there were over 1,600
end-users in the TrainingMine database. During September 2002, all existing
training records in the old ****** and ******** databases were migrated into
TrainingMine. Today, there are over 3.2 million training records in the database
and performance continues to be outstanding. All sites maintain 100% of their
training records via this web-based application.”
“In
the area of customer support, 95% of my issues are addressed immediately at the
time that I place a call for support; 4% of my issues may require an overnight
investigation and resolution, and 1% of my issues may require waiting for an
update to the system to satisfactorily address an issue.”
“Since 2001 we have generated over 500,000 training records using the system.
Each day, an average of 602 training records are generated across the company.
TrainingMine is used to deliver everything from plant notices and bulletins,
change management notifications, to regulatory and professional development
training.”
“Last but not least, the FLDS TrainingMine application is the most stable
company-wide application used. We have experienced 16 minutes of unscheduled
system downtime since implementing the application. Additionally, FLDS has been
very effective in supporting their product. Their professionalism and expertise
has gained the highest respect of our IT support staff.”
“No other software application we evaluated delivers this level of detail.”
“MOC
module is becoming one of the most widely used tools within the TrainingMine
system outside of the LMS function.”
“Our biggest hurdle has been defining at the site level when the use of
Computer-based Training is most appropriate. Everyone knows computer-delivered
training will never eliminate the need for instructor-led classes. However,
since the TrainingMine application has worked so well and since CBT instruction is
approximately 12 times more resource-effective than instructor training, it is
sometimes hard to resist the temptation.”
“In the ISO9001 quality world, of which I am very involved, your recent effort
is a prime example of "listening to and understanding the needs of a customer."
“Our
site's use of TrainingMine for employee and contractor training was labeled
"Best in Class" by Team Safety, and is considered to be the company benchmark.”
"I
just returned from National Safety Council's convention in San Diego. I talked
to 3-4 different CBT software groups and I still haven't seen anything that does
what you guys can do."
"Although
we may have had some internal difficulties in getting used to the system (which
is a normal part of any major transition), TrainingMine system reliability has
been extremely good."
"I found your "Chemical Exposure Monitoring" Course Library module very informative and perfect
for our employees."
"After
2 days of hands-on training, I now feel that TrainingMine is a complete package
and very user-friendly."
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