Product Orientation is a light version of TrainingMine that can be used to offer product orientation training to your customers through attractive customer support websites. This web-based application is hosted on the Internet and is supported by its own database and TrainingMine’s built-in authoring tool.

Many companies offer technical, orientation, installation or troubleshooting guides for their products on-line using special customer support websites and attractive multimedia courses. Such value-added on-line services improve product stewardship and reduce manual technical support costs.

Following is a list of key features that make the Product Orientation module an important aspect of attracting new and retaining existing customers:

• Product Orientation runs as a stand-alone application that can be linked seamlessly from anywhere on your Customer Support website.
• To prevent unauthorized access, the user authentication can be set up on the home page or anywhere else on the Customer Support website.
• Product Orientation accepts pass-through authentication, eliminating the need for multiple log-ins.
• Provide a blanket pass-key to each customer company that allows any employee of the company to create a new user account on-the-fly.
• An easy password retrieval system reduces user support efforts.
• The administrator can use TrainingMine’s built-in authoring tool to create multimedia-rich orientation modules or use any 3rd party authoring tool.
• The reporting module allows tracking the number of employees from each customer company that access and complete any orientation module.

Contact us and we can demonstrate to you actual examples of Product Orientation modules that can be offered to your customers to enhance your product stewardship efforts.